Privacy policy

Information used to provide your service

We collect the details required to coordinate consultations, identify Nadi records and communicate service updates. This can include your name, contact details, birth year, gender, language preferences, state or country, selected Nadi, appointment choices and thumb impression. Payment-card and banking information is handled by the payment provider; NadiVedas receives transaction status and reference information.

Website journey and campaign measurement

We use a random, first-party visitor identifier to understand how people find and use NadiVedas. We may record pages viewed, buttons selected, scroll milestones, approximate time spent, referral and campaign parameters, device category, session timestamps and the step where a journey ended. If you later submit the details form, the earlier activity from that browser may be attached to your customer record so our team can assist you consistently.

For security, abuse prevention and approximate network recognition, our server may process an internet address. The CRM stores a masked display value and a one-way matching hash rather than relying on the raw address as a customer identity. An internet address can be shared or change over time, so it is never treated as proof that two visitors are the same person.

Communication history

When you communicate with our authorised team, the customer record may include WhatsApp messages, delivery status, booking updates, internal service notes, call time and duration, and call recordings or summaries where recording is lawfully enabled and notified. Access to recordings and customer history is restricted to authorised administrators and team members who need it to deliver the service.

Purpose, access and retention

We use this information to deliver requested services, maintain continuity, measure conversion, diagnose website problems, attribute campaigns, prevent abuse and improve the customer experience. We do not sell personal information. Access is restricted according to team responsibilities. Information is retained only while it is reasonably needed for these purposes, accounting and legal obligations, dispute handling or an active customer relationship.

Your choices

You can clear the website data stored by your browser, decline optional analytics when a consent control is presented, or request access, correction, withdrawal of optional consent or deletion, subject to applicable retention obligations. Contact support@nadivedas.com. Removing browser storage may cause a later visit to appear as a new anonymous visitor.